When you upload your PAPDIS file and something isn't quite right, we'll let you know the errors we've encountered.
If your file upload has an “Errors detected” status, please see our dedicated article for help.
Here you'll find the most common error messages when your file upload has a “Fail” status and how to fix them.
Error | Details | How to fix |
The employer ID on the submission is not the correct one for this company. | The company ID in column C of the PAPDIS file is invalid or is the incorrect ID for this company. | Please first check you are uploading into the correct account.
If you’re uploading to the correct account, amend the employer ID in column C of the PAPDIS file and upload the file again. Your company ID can be found on your dashboard. |
Group is missing
| Column D on the PAPDIS file is blank. | Add a group name for each record to the column.
If you don't use groups, you can add ‘default’ in column D, all lowercase, and upload the file again. |
National Insurance number format is wrong. | There is an invalid NI number in column R on the PAPDIS file. | Correct the NI number to a valid one and reload the file again.
If you don’t know the correct NI number or only have a temporary one, please delete it from the file and upload the file again. |
We do not recognise the name of the header(s). Check the ‘header name’ is correct and upload the file again. | There is an invalid column header on the PAPDIS file (this could relate to any of the headings). | Check the invalid header specified in the error message and update it to the correct header. Then upload the file again. The header specifications can be found here. |
A header is missing. The ‘header name’ is missing.
| There is a missing heading on the PAPDIS file (this could relate to any of the headings). | Check the missing header specified in the error message and add the header (and any related data under the header) to the file. Then upload the file again. The header specifications can be found here. |
The allowed file types are text/plain and text/CSV. | The file is saved in the incorrect file format. | Resave the file in the correct format CSV (Comma Delimited) (*.csv) and upload the file again. |
Please note you will also need to make sure that your payroll software is amended to reflect any error correction. Failure to do this, may cause the error to reoccur in the next file upload.
If you still need support or assistance, please contact us.