Say hello to SAVA

Smart Avatar Virtual Assistant

What is SAVA?

The Smart Avatar Virtual Assistant is here to answer your retirement questions any time of the day. Think of her as a ‘digital human’ that you can speak to directly – just remember to enable your microphone.

How does SAVA work?

SAVA uses artificial intelligence to recognise your voice and provide you with helpful responses to resolve any questions that you may have when using your Smart Pension account.

Why SAVA?

We’ve been innovating in the retirement industry since 2014, and we believe that technology is key to bringing about positive change. We recognise that not everyone is on a 9-5 schedule and that some people may need access to help outside of our office hours.

You can ask SAVA questions like:

How do I change my password?
How do I sign in? (answer member when asked are you a member, employer or adviser)
How do I join the scheme?
Can I make extra contributions?
Can I have my annual statement?
How do I update my personal details?
What do I do if I leave my job?
Which funds perform best?
Do you have green funds?
How much is my pension worth?
What is an expression of wish?

If you have any other questions you’d like to ask, please try me and if I don't know the answer don't hesitate to get in touch with us below.

Contact us

How can we help?

Contacting us is easy. We’re here to help from 9am to 5pm Monday to Friday (except bank holidays). Before you do speak to us, you may find our frequently asked questions section helpful as it has answers to lots of common questions.

Complete an enquiry form

Choose which option best describes you from the below and we’ll put you in contact with the correct team.

Member

I have an existing Smart Pension account and I save (or have previously saved) into it through a company that I work for.

Employer

I’m an employer who currently offers Smart Pension to my employees as their pension provider.

Adviser

I’m an adviser (such as an accountant, IFA, payroll professional) who currently offers Smart Pension to my clients.

Beneficiary

I am a beneficiary of a scheme member who has passed away and I wish to notify you or make a claim.

Employer wanting to join/switch

I’m a business that wants to move an existing pension scheme to Smart Pension or a company looking to set up a new one.

Adviser wanting to set up a client

I’m an adviser (such as an accountant, IFA, payroll professional) wanting to set up a client with or switch a client over to Smart Pension.

Platform as a Service/white label

I am a business that's looking for a white-label solution or the right technology for our company to manage our own pension products.

Media/Press

I have a media or press enquiry and would like to get in touch with your press team.

Complaints

I am unhappy with the service I receive and would like to raise this with your customer service team.

Live chat is also a good way to contact us during office hours (9am to 5pm Monday to Friday – except bank holidays). Click the circular button at the bottom right of your browser window to start a live chat.

You can also interact with SAVA, Smart’s Avatar Virtual Assistant, who can answer your questions about your pension. Speak to SAVA now.