Contact us

How can we help?

Contacting us is easy. We’re here to help from 9am to 5pm on weekdays, except for Wednesdays, when we’re here from 9am to 4pm (except Bank Holidays). Before you do speak to us, SAVA – our virtual assistant, may be able to help you with questions about your account, or you may find our frequently asked questions section helpful as it has answers to lots of common questions.

Complete an enquiry form

Choose which option best describes you from the below and we’ll put you in contact with the correct team.

Member

I have an existing Smart Pension account and I save (or have previously saved) into it through a company that I work for.

Employer

I’m an employer who currently offers Smart Pension to my employees as their pension provider.

Adviser

I’m an adviser (such as an accountant, IFA, payroll professional) who currently offers Smart Pension to my clients.

Beneficiary

I am a beneficiary of a scheme member who has passed away and I wish to notify you or make a claim.

Employer wanting to join/switch

I’m a business that wants to move an existing pension scheme to Smart Pension or a company looking to set up a new one.

Adviser wanting to set up a client

I’m an adviser (such as an accountant, IFA, payroll professional) wanting to set up a client with or switch a client over to Smart Pension.

Platform as a Service/white label

I am a business that's looking for a white-label solution or the right technology for our company to manage our own pension products.

Media/Press

I have a media or press enquiry and would like to get in touch with your press team.

Complaints

I am unhappy with the service I receive and would like to raise this with your customer service team.

Live chat is also a good way to contact us during office hours (9am to 5pm Monday to Friday – except bank holidays). Click the circular button at the bottom right of your browser window to start a live chat.

You can also interact with SAVA, Smart’s Avatar Virtual Assistant, who can answer your questions about your pension. Speak to SAVA now.