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Which best describes you?

Employer

Businesses who have or are interested in having a workplace pension with us

Member

For anyone with a Smart Pension account through their employer

Adviser

Accountants, independent financial advisers and payroll companies who offer or would like to offer Smart Pension to their clients

Bereavements: Notify us if someone has passed away.

Complaints: Unhappy with the service? Report an issue

Questions employers ask most

I want to set up or switch a company pension scheme to Smart Pension

We’re interested in saving with Salary sacrifice

How do I calculate maternity and paternity leave contributions?

I have received an email to say I am late with contributions

I have an issue with my payments to Smart Pension

I am having problems submitting my payroll information

How do I re-enrol employees back onto the pension scheme

How do I update employee details

One of our employees has passed away

Explore your employer help centre

Find quick links, useful documents and resources to help get the answers you need

Can't find what you're looking for? Contact us

Questions employers ask most

I want to set up or switch a company pension scheme to Smart Pension

We’re interested in saving with salary sacrifice

How do I calculate maternity and paternity leave contributions?

I have received an email to say I am late with contributions

I have an issue with my payments to Smart Pension

I am having problems submitting my payroll information

How do I re-enrol employees back onto the pension scheme

How do I update employee details

One of our employees has passed away

Explore your employer help centre

Find quick links, useful documents and resources to help get the answers you need

Can't find what you're looking for?

For members

Get the most from your Smart Pension account with our tools and resources

Questions members ask most

I am having difficulty signing into my Smart Pension account

I have a query regarding my annual benefit statement

I want to transfer a pension to my Smart Pension account

I’d like to make a one-off pension contribution

I’m considering my retirement options

I want to claim my pension savings from Smart Pension

I would like to opt in/join the scheme

I would like to submit an Expression of Wish or update my beneficiary details

I want to allow someone else to be able to talk to you about my pension on my behalf

I would like to submit ID and address documents for my online retirement claim

Support on-demand

Before you speak to us, you may find the answer to your question in one of our member support articles.

Can't find what you're looking for?

Questions advisers ask most

I want to set up a company pension scheme for my client

I have a Letter of Authority (LOA) to talk to you about my client’s pension, who should I send it to?

My client has received an email to say they are late with contributions

One of my client’s employees has passed away

My client has an issue with payments to Smart Pension

My client is having problems submitting payroll information

Where can I find the latest information on investment funds performance?

Explore your adviser help centre

Find quick links, useful documents and resources to help get the answers you need.

Can't find what you're looking for?

Our Customer Support Team is available during the following hours:

Monday & Tuesday: 9:00 am – 5:00 pm‍

Wednesday: 9:00 am – 4:00 pm

Thursday & Friday: 9:00 am – 5:00 pm‍

Weekends & bank holidays: Closed

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