Excellent customer service
We listen to our customers and use their feedback to make pensions easier to manage. See what we’ve changed to improve your experience.
Assets under management
Members
5-star Trustpilot reviews
Employers
As of October 2026
You said, we listened
We’re always looking for ways to make things better. By listening to what matters to our customers, we can make managing pensions easier, whether that’s planning for the future or spending less time on admin.
Managing your future just got a lot easier
Pensions shouldn’t feel like hard work. Based on your feedback, we’ve updated our tools to save you time, remove the guesswork and help you feel more confident about your financial future.
Get peace of mind about your future
See where you stand with our upgraded pension calculator, giving you a clearer picture of your savings and helping you plan for the retirement you want.
Make smarter choices for your money, faster
Check your pension balance and compare fund performance side by side, so you can better understand your investments and make informed decisions.
Save time with our faster app
You wanted a smoother way to manage your pension. We’ve improved app loading times and navigation to help you find what you need faster.
Retire on your own terms
Explore more flexible ways to access your pension savings, with options to suit your needs and circumstances.
No paperwork, no hassle
We’ve made more processes digital and secure, so you can manage your pension more easily and add money from your phone whenever you want to boost your savings.
Get help when you need it
Our Transfer and Retirement Support Teams are here to help you explore your options, bring pensions together and work out your next steps.
Making your pension admin easier, faster and hassle-free
We know managing payroll and pension admin takes up valuable time in your week. Based on your feedback, we’ve made updates to lighten your workload so you can get back to your day faster.
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No more manual data entry
Spend less time entering payroll information. We now connect with 26 payroll providers to transfer information automatically, giving you more time to focus on your business.
Fewer error messages and rejected files
We’ve removed strict first name checks on file uploads to help reduce unnecessary errors and make submitting pension information smoother.
A faster online experience
We’ve improved loading times and navigation, so you can find what you need, complete your pension admin and get back to business faster.
Clear setup guidance, zero guesswork
We’ve refreshed our help centre with step-by-step guides, making it easier to find answers and work through the tasks involved in setting up and managing your pension.
Stand-out service, built around people
We know great pension service matters. That’s why we combine technology with human support to make pensions easier to manage and understand, while giving our customers the help when they need it.
We listen to our customers, take the time to understand what matters and provide human support when it’s needed.
We use technology to make everyday pension tasks quicker and easier, with clearer information and fewer unnecessary steps.
We keep looking for ways to improve the pension experience, using customer feedback to help shape what comes next.
Award-winning customer service
Recognised for putting customers first
We’re committed to listening to our customers, understanding what matters to them and continually improving their experience.
In January 2026, this commitment was recognised with two Investor in Customers awards: the Silver Award and the A Company That Cares Award.
Don’t just take our word for it
Built for the future
We combine technology and human support to meet employers' changing needs and support their people. By listening to our customers and learning from their experiences, we keep finding ways to make pensions easier to manage.
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