Skip to main content

Latest news and insights

Britons reject “retirement” – as it doesn’t reflect the reality of later life
12
Oct

Britons reject “retirement” – as it doesn’t reflect the reality of later life

Almost half may choose to go on working in later life.

Is a default ever really a default? The challenge of designing retirement defaults
26
Oct

Is a default ever really a default? The challenge of designing retirement defaults

In Liverpool, the Minister challenged the industry to stand behind its retirement defaults. Here’s what Jamie Fiveash, CEO of Smart UK, has to say. 

Why it’s time to rethink retirement
12
Oct

Why it’s time to rethink retirement

Jamie Fiveash, CEO, Smart Pension, reflects on how the pension industry needs to adapt fast to people’s changing expectations of retirement.

Reinspirement - our new marketing campaign
12
Oct

Reinspirement - our new marketing campaign

Katie Power, Director of Marketing at Smart Pension, shares more about our new Reinspirement marketing campaign.

Closing the gaps in a growing market of Shariah-compliant pensions
08
Oct

Closing the gaps in a growing market of Shariah-compliant pensions

Gain valuable insights from the Islamic Finance Forum, where Smart Pension’s Chief Investment Officer James Lawrence joined leading industry experts to discuss the evolving landscape of Shariah-compliant pensions.

Leadership that puts people first
07
Oct

Leadership that puts people first

Sue Whittington, COO, Smart Pension, reflects on leading people-centred customer service in an ever-changing pension administration landscape.

Smart Pension appoints Sue Khashouf as Director of Proposition
24
Sep

Smart Pension appoints Sue Khashouf as Director of Proposition

Former Citi executive joins Smart Pension to drive forward its retirement and financial wellbeing proposition.

Faster, simpler and more human
17
Sep

Faster, simpler and more human

Sue Whittington, COO, Smart Pension explains how we’re busy reimagining our customer service – making pension administration easier, quicker and more personal.

Industry first: Smart Pension launches 12 month customer service plan, declares end of traditional pension administration
14
Sep

Industry first: Smart Pension launches 12 month customer service plan, declares end of traditional pension administration

Smart Pension has digitised 90% of everyday pension tasks through its app and online services, with a goal of reaching 95% by 2027.

Pensions that are already built for the future
03
Sep

Pensions that are already built for the future

The future isn't something Smart Pension is preparing for. It's what we've built for. Our COO, Sue Whittington, explains why this gives us an advantage.

Excellent Trustpilot-rated customer service team
29
Jul

Excellent Trustpilot-rated customer service team

Hear from Nikki Moss, Head of Client Relationship Management and Michael Connell, Head of Customer Services, on how they are proud to be part of our customer service team, rated Excellent on Trustpilot.

Hear from Jamie Fiveash featured in Pensions Age
28
Jul

Hear from Jamie Fiveash featured in Pensions Age

Smart UK chief executive and incoming Pensions UK chair, Jamie Fiveash, discusses the changes occurring in the DC industry, including reforming the DC transfer framework, delivering true value for money, and resolving the small pots problem.

What does the pensions dashboard mean for transfers and pot consolidation?
26
Jun

What does the pensions dashboard mean for transfers and pot consolidation?

Smart UK CEO Jamie Fiveash led the conversation on two important topics at the Professional Pensions Defined Contribution Conference, and here are the key takeaways.

Millions of low-paid workers should get refunds worth up to £100 from workplace pension “micropots”
16
Jun

Millions of low-paid workers should get refunds worth up to £100 from workplace pension “micropots”

Refunding money saved into pension pots by low-paid workers in short-term jobs would help boost the household savings and financial resilience of millions of workers.

Smart Pension surpasses £10bn assets under management
10
Jun

Smart Pension surpasses £10bn assets under management

Smart Pension achieves first ‘scale test’ milestone and is firmly on track to meet future mandatory scale thresholds.

The next phase of growth at Smart Pension
10
Jun

The next phase of growth at Smart Pension

Jamie Fiveash, Chief Executive of Smart UK, shares more about Smart Pension surpassing £10 billion in assets under management (AUM).

The new Smart Pension era
10
Jun

The new Smart Pension era

Hear from Katie Power, Director of Marketing at Smart Pension on how we’ve evolved. Discover the thinking behind our new brand, website and voice.

Master trusts establish Pathfinder group to explore better pension transfers for savers
02
Jun

Master trusts establish Pathfinder group to explore better pension transfers for savers

Group is examining ways to reduce friction, improve validation and support more scalable transfer journeys.

Jamie Fiveash appointed Chair of Pensions UK
28
May

Jamie Fiveash appointed Chair of Pensions UK

Will help guide Pensions UK in the delivery of its 2030 Ready strategy.