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Member engagement

Our members always come first. With efficient technology and support processes in place, your employees get the time, attention, and resources they need.

A woman in a red cardigan sits at a wooden table near a window, working on a laptop with papers, a notebook, and a calculator in front of her in a cozy kitchen.

Stand-out service

We’re committed to delivering excellent service to every member. We make every interaction simple and smooth with flexible ways to get in touch, dedicated support for vulnerable customers and tailored communication.

Average call wait time of six seconds
Best in class Trustpilot score
A dedicated support team of pension experts
Silver Award for Investor in Customers 2025

Guided retirement from age 45

We encourage members to start planning their retirement from the age of 45, and when they choose to retire, we’re here to help.

Members can enjoy a hassle-free transition to retirement by:

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contacting our UK retirement support team with any queries

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choosing flexible retirement options with Smart Retire

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using in-app retirement planning tools

Illustration of a person in a blue suit showing an envelope with a letter inside in the suit pocket, symbolizing tailored communication.

receiving tailored communications during different life stages

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accessing financial wellbeing support

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managing everything in one place, with a single account and login

A digital approach 

We want frictionless experiences for both members and employers when it comes to pensions and retirement. Whether it’s through the Smart Pension app or our easy-to-use online account, members can make instant changes to their pension without having to deal with paperwork.

The Smart Pension app and online account allows members to:

    • Hand holding a smartphone displaying a pension app screen showing savings breakdown: Your pension £175k, Tax-free cash £43k, Flexible income pot £40k (30%), Later life pot £59k (45%), Inheritance pot £20k (15%), Rainy day pot £13k (10%).

    A helping hand

    We understand that pensions can seem daunting, but we’re always here to support members with whatever they need.

    Whether it’s a question that needs answering or a problem that needs solving, members can reach out to us in many ways.

    Dedicated member helpline

    Dedicated retirement helpline

    Filling out a contact form

    Live chat

    Don’t just take our word for it

    Trustpilot
    Woman in an orange shirt discussing fabric samples on a table with a man, inside a textile studio with sewing machines and fabric rolls in the background.

    They are very helpful and they know what they're talking about. I highly recommend this company.

    Karen, Employer
    Smiling elderly man wearing glasses seated indoors holding a smartphone in one hand with a small white dog resting on his lap, surrounded by household plants and a window in the background.

    The staff member was really friendly and professional and sorted my query completely, great service.

    Nick, Member
    Smiling woman with curly hair and glasses wearing a yellow shirt writes on a clipboard with documents while using a laptop on a wooden desk.

    The best pension support of any. I can confidently say that Smart Pension stands out as the best.

    Accountant, Adviser