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How can I contact Smart Pension?
Got questions about your Smart Pension account? Here are the different ways you can contact us.
Member
How can I close a Smart Pension account?
To ensure a smooth process when closing a Smart Pension account, here’s what you need to do as an employer.
Employer
How are my contributions refunded when I opt out of the scheme?
Uncover how refunds work when you opt out of the scheme.
Member
How and when do you take employer contributions?
Find out how and when we take payment once you’ve uploaded your first contributions.
Employer
Help your employees by boosting their pension savings
Things to consider if you wish to make one-off contributions for your employees.
Employer
Groups
Learn how to create a new group of employees in your scheme
Employer
Finding your account name
How to find your account name if you've forgotten it
Employer
Employee next pay period date report
Review upcoming dates for employee contributions and identify any missed dates
Employer
Editing users
How to make changes to existing users
Adviser
Deleting users
How to delete users from your adviser account
Adviser
Completing identity and verification
How to complete identity and verification through your Smart Pension account
Member
Combining your pensions before retirement
Make preparing for retirement easier by combining your pensions into one
Member
Change who receives emails from Smart Pension
Choose who receives emails and other notifications about your Smart Pension account
Employer
Can I pay pension contributions using a bank transfer?
How to apply to pay by bank transfer if you're unable to set up a Direct Debit mandate
Employer
Bereavement process
Learn what happens to a Smart Pension pension pot when a member dies before accessing their retirement savings.
Member
Automatic postponements
Learn how to set up an automatic postponement period for all new members of your scheme.
Employer
Adding new users
How to add new users to your adviser account
Adviser
Adding multiple clients
Outlines required fields and types for multiple client imports
Adviser
Adding and viewing admins and signatories
View and add admins to your pension scheme.
Employer
Adding an individual client
A guide to adding a client you administer to your adviser account
Adviser
Adding a new employee
Learn how to add a new employee to your company
Employer
Add money at any time by making a one-off pension contribution
Boost your pension savings without committing to regular payments.
Member
Accessing your savings at retirement
Learn how to access your Smart Pension savings at retirement. Understand your options, how to start the process, and where to access help and guidance.
Member
Accepting an adviser invitation
A quick guide on accepting an invitation to advise a client
Adviser
About PAPDIS files
Learn more about PAPDIS files and the answers to some commonly asked questions.
Employer
About API integration with Smart
A guide to the how payroll providers use APIs to integrate with Smart and how to check if your provider provides integration
Employer

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Personalising Smart Pension for your employees
How to add a company logo to your Smart Pension account

You can personalise your Smart Pension account by adding a welcome message, a company logo, and a cover image. All employees will see this information when they sign in to Smart Pension, and the logo will also appear on any letters we create on your behalf.

To personalise your account:

  1. Sign into your account and select Company details from the menu.
  2. Choose the Company branding tile on the company details page.
  3. Select Edit company branding.
  4. Add a message in the Welcome message field
  5. Upload your company logo
  6. Choose a cover image for your account.
  7. Scroll to the bottom of the page and select Save company branding. You will see a confirmation on the page that your logo, message and cover image have been updated.
Last updated:
September 2, 2026

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Updating your staging date or duties start date

Updating your scheme details

Updating and managing signatories and admins

Updating a group name

Managing company details

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